instructions for resin statues:

Resin statues are inherently fragile collectibles. All products are shipped in original studio packaging and receive additional reinforcement protection from the vsfig warehouse prior to delivery. Although both the studio and vsfig have implemented all reasonable preventive measures, international shipping may still result in minor issues such as component damage, slight cracks, surface scratches, or minor coating imperfections.

Please note that most vsfig products are limited-edition or custom/pre-order items. Production is typically scheduled based on confirmed orders or released in very small quantities. Once an order enters the confirmation, production, or shipping preparation stage, it may no longer be eligible for resale or redistribution.

Therefore, compared to standard mass-produced items, these products have different cancellation, refund, and return policies. Collecting resin statues is a specialized hobby; we cannot guarantee that every statue will be flawless.

If you cannot accept any defects, shipping risks, or uncontrollable damage, please consider carefully before placing your order.

 

1. Regarding cancellation of reservations

We understand you may change your mind while shopping online. To ensure an exceptional shopping experience, we provide the following detailed policies regarding order cancellation, returns, and refunds.

1.1 Cancellation Policy – Early Bird/Pre-order Stage:

  • cancellation period: Early bird/pre-order products can be canceled unconditionally within 72 hours of ordering.
  • After the cancellation period has expired (72 hours): The order typically enters the studio’s scheduling, locking, or preparation phase. Whether it can be canceled depends on the order status. If you cancel the order, the deposit will not be refunded as it has been paid to the studio; you will only receive a refund of 60% of the product price (excluding any non-refundable third-party fees, if applicable).

1.2 Cancellation Policy – Pre-order End/Face-off Phase:

  • cancellation period: VSFIG customer service will send you an “order confirmation” via WhatsApp or email within 48 hours to confirm your order. Generally, orders cannot be canceled after confirmation. If you wish to cancel your order, we will refund only 60% of the total amount paid, with the remaining balance refunded within 7–10 business days via the original payment method.
  • How to cancel: Contact our customer service team via WhatsApp or email.
  • Additionally, customers may request a refund within 72 hours of receiving the item. Once the item is returned to our warehouse, we will process the refund based on its condition, with shipping costs borne by the buyer. Refunds are not accepted for statues damaged intentionally. If transportation damage is discovered upon receipt, we will assist with repair services.

1.3 Cancellation Policy – Shipped Stage:

  • Orders cannot be canceled once shipped. All returns must comply with the following return and refund terms.

1.4 Cancellation Policy – Transfer of Private Orders:

  • For collectors unable to keep orders due to personal reasons, transferring the order typically helps minimize losses compared to canceling it directly. Therefore, vsfig allows eligible orders to be transferred upon request.
  • Note that order transfers are private transactions between collectors. Except for updating ownership and contact information, vsfig does not participate in transfer negotiations, payment arrangements, or transaction processing, nor is it liable for any risks or disputes arising from such private transfers.

 

2. Regarding Returns

vsfig will carefully select and properly package all ordered items to ensure not only superior quality but also secure delivery to your specified address. However, products may sometimes be damaged during transit or have manufacturing defects that render them unusable. If this occurs, please contact our dedicated customer service team immediately via WhatsApp or email for assistance.

To ensure fairness, impartiality, and clarity, we categorize after-sales issues into two types: [Minor defects or subjective factors] and [Major damages or obvious defects].

2.1 Minor defects or subjective factors

(Does not meet return or refund conditions)

The following situations constitute minor defects or subjective factors and do not meet the conditions for return, refund, or exchange:

  • Minor cosmetic defects, slight paint unevenness, or small surface scratches
  • The manufacturing tolerances comply with the original workshop’s quality standards.
  • Subjective dissatisfaction (including but not limited to personal color preferences, perceived size, proportion, or scale)
  • Damages caused by improper customer operation, assembly errors, modification, misuse, or improper storage

These conditions will not affect the structural integrity of the statue or its intended display function.

2.2 Major damage or significant defects

(Meets after-sales solution requirements)

The following situations constitute major damage or significant defects, for which vsfig will provide corresponding after-sales solutions:

  • The main structure or overall integrity of the statue has suffered severe damage.
  • The statue is severely damaged, with core components missing or deformed, making it unable to be displayed.
  • There are serious manufacturing defects that significantly deviate from the original product description or official promotional images.

Solution options for confirmed major damage or defects

Once significant damage or major defects are confirmed, OrzGK may implement one or more of the following measures depending on the specific circumstances:

  • Replace Parts Assistance
  • vsfig will assist in contacting the original manufacturer to request part replacement, subject to availability.
    • For limited-edition collectibles, replacement parts are extremely scarce.
    • vsfig will leverage our long-standing partnership with the studio to ensure optimal part supply and cover all shipping costs from the studio to our warehouse.
    • The collector is responsible for the international shipping costs of replacing parts.
  • VSFIG Local Repair Solution
  • You may provide a feasible local repair solution.
    • We currently have maintenance partners in the United States, Australia, Japan, France, the United Kingdom, Spain, Russia, Thailand, and the Middle East.
  • Insurance claim or compensation
    • vsfig provides free shipping insurance for every order.
    • Compensation matters will be handled in accordance with the insurance company’s claims settlement standards and payment rules.
  • Return and Refund (Last Resort)
    • If none of the above solutions are feasible (excluding subjective judgments or malicious claims), customers may consult their designated customer service representative for details on returns and refunds.

3. Return shipping costs and liability

important notice

All return, exchange, or compensation requests must be submitted within 72 hours after the package is marked as delivered.

Applications submitted after this deadline will be deemed a voluntary waiver of after-sales rights.

Upon receiving a valid request, vsfig will immediately assign a dedicated one-on-one service assistant to handle the case.

For claims regarding transportation damage or manufacturing defects, customers must provide clear photos or videos:

  • Outer packaging carton
  • Internal Packaging
  • Damaged or defective areas

These materials are essential for verification and liability assessment.

Responsibility for return shipping costs

  • Unless it is confirmed that the wrong item was shipped, the return shipping costs are generally borne by the customer.
  • Customers must strictly follow the return address and recipient details provided by vsfig, including the recipient’s name, address, and contact information.

⚠Important Notice: If the recipient information provided by the customer is incorrect or unverified

If returns become undeliverable, returned items are lost or destroyed, the customer shall bear all resulting losses and liabilities, and the refund request may be denied.

Return packaging requirements

  • All returned items must include all products, accessories, parts, and original packaging, and be properly packaged to prevent further damage.
  • After receiving and inspecting the returned item, vsfig will process a refund based on its actual condition.
  • If severe damage occurs due to improper return handling, additional processing fees may apply, typically amounting to 15% of the product value.
  • If needed, customers may contact us in advance for guidance on proper packaging.

4. Compliance and Abuse Prevention

In cases involving subjective dissatisfaction, improper use, incorrect installation, intentional damage, or fraudulent claims, vsfig reserves the right to deny returns, refunds, or compensation requests.

5. Refusal to pay disputed amounts and PayPal claims

If you encounter any issues with your order, we strongly recommend contacting your designated vsfig professional assistant via WhatsApp or email before initiating a refund or submitting a PayPal dispute.

Please note that initiating a payment refusal or PayPal claim without prior communication may result in:

  • Significantly delays the resolution process
  • This may limit or eliminate our ability to provide flexible after-sales solutions, such as part replacement, repair assistance, insurance claims processing, or refund negotiations.
  • Completely transferring the case to a third-party platform means the outcome is entirely determined by the platform’s rules rather than the specific circumstances of the product.

⚠Important Notice: Any valid payment refusal or PayPal claim initiated without prior notification is not permitted.

Customer accounts may be permanently suspended, including loss of after-sales privileges and future purchase permissions.

vsfig is committed to resolving issues fairly, professionally, and efficiently through direct communication. Our one-on-one customer service system delivers faster and more effective solutions than third-party dispute resolution channels.