Request help with a damaged resin statue
Resin and polystone statues have fragile parts. If your collectible arrives damaged or with missing parts, contact VSFIG promptly so we can review the issue with you and the supplier.
What to send
Include your order number, product name or SKU, a description of the issue, clear photos of the affected parts and packaging, and your unboxing video if available. Retain the packaging and loose parts while the issue is being assessed.
Confirm the next step before attempting a repair
Contact us before gluing, repainting or sending an item for repair. Replacement parts and possible repair arrangements depend on the specific issue and supplier availability. We will discuss the available options and any applicable charges with you before arrangements are made.
Read the cancellation and return policy for reporting deadlines, eligibility and applicable conditions. This guide does not replace those terms.
Contact VSFIG for after-sales support or email vsfigure@163.com. For general handling notes, see important notes on resin statues.