Resin and polystone statues are fragile collectible works of art. Each statue is custom-packaged by the studio before shipment and may be reinforced by the VS FIG team after it reaches our warehouse to reduce transportation risk. However, factors beyond our control may still cause minor damage, including small breaks, fine cracks, or surface scratches.
Please consider these risks carefully before placing an order. If you cannot accept potential minor flaws or minor shipping damage, please order with caution. If you identify an issue after receiving a statue, contact our customer-service team as soon as possible and provide clear photos and a description. We will contact the studio and make reasonable efforts to obtain replacement parts, subject to the studio’s availability.
In addition, we provide the following after-sales support services:
A. Support for Local Restoration Services
VS FIG works with craftspeople and experienced collectors in multiple regions who are skilled in resin-statue restoration and maintenance. Through these partners, VS FIG may provide free or paid local restoration services to eligible customers. The regions currently covered include:
The United States (multiple cooperative restorers), France, Spain, Italy, Thailand, Japan, the Philippines, Vietnam, and other regions.
B. Guidance for Remote Restoration Tutorials
VS FIG maintains a restoration team in China. When necessary, original-factory personnel may also be invited to provide restoration guidance. If you need further assistance, please contact your sales assistant.