Resin and polystone statues are fragile collectible works of art. Each statue is custom-packaged by the studio before shipment and may be reinforced by the VSFIG team after it reaches our warehouse to reduce transportation risk. However, factors beyond our control may still cause minor damage, including small breaks, fine cracks, or surface scratches.
Please consider these risks carefully before placing an order. If you cannot accept potential minor flaws or minor shipping damage, please order with caution. If you identify an issue after receiving a statue, contact our customer-service team as soon as possible and provide clear photos and a description. We will contact the studio and make reasonable efforts to obtain replacement parts, subject to the studio’s availability.
After-sales support is assessed case by case
Contact VSFIG with your order number, photos and a description of the issue before arranging a repair. Replacement parts and possible repair options depend on the supplier and the specific product. Availability and any applicable charges must be confirmed for your case.
See our repair support guide for the information to provide, and read the cancellation and return policy for reporting deadlines and applicable conditions.